Residential Care Standards
HSD take the care and welfare of its residents very seriously and are strongly committed to providing a customer focused service. Below are key residential care standards that tenants can expect without question.
HSD will:
- Deal with all enquiries confidentially and sensitively
- Provide a professional and responsive service with an aim to answer all queries within a 24hr period
- Be friendly, polite and keen to help
- Promote and provide equality and fair treatment for all involved with us including customers, partners and external contractors and suppliers
- Provide a customer point of contact within our offices or arrange appointments at residents accommodation to resolve any issues
- Provide a contact name, direct contact number, location address and email address for any correspondents
- Make your experience a positive one each time you get in contact with us
- Use feedback and improvements to help us learn what works and what does not and how we can improve the service
- Provide an interpreter in case you struggle to communicate in english
